We take care of the management, monitoring and maintenance of our clients’ IT systems. At Netum, you can find all the services you need under the same roof. Our Help Desk is a centralized contact point that handles both direct client requests and the automatic notifications and alerts sent from the monitored systems. All reported and monitored issues are documented in our production management system and flagged as “priority”. The issues are then resolved at the help desk based on the prioritization and required expertise. If needed, the issue will be internally forwarded to a specialist, or alternatively we will contact the hardware or software suppliers.
Netum also provides consulting on system development and performance optimization.